Last updated: October 16, 2026
HadAWreck Collision Experts operates body shops in Louisville (Highlands), Lawrenceburg and Shelbyville, Kentucky, and the website hadawreck.com. This policy explains what personal information we collect, how we use it and who we share it with.
1. Information We Collect
We collect information that you provide directly to us, such as when you request an estimate, fill out a contact form, authorize a repair or visit a shop. This may include:
- Your name, phone number and email address
- Vehicle details, such as year, make, model and VIN
- Insurance details, such as your insurance company, policy and claim numbers
- Photos of your vehicle and its damage
- Any other information you include in a message or form
We also collect data automatically when you use our website, such as cookies and usage analytics. You can manage cookies through the cookie banner on our site.
2. How We Use Your Information
We use the information we collect to operate, maintain and provide the features and services of hadawreck.com and our shops, including:
- Preparing repair estimates
- Communicating with you about your repair, including status updates and pickup notifications
- Scheduling appointments, drop-offs and pickups
- Responding to your questions and providing customer care
- Understanding how visitors use our website so we can improve it
3. Sharing of Information
We do not sell your personal information. We share your information only as needed to complete your repair and operate our business:
- Insurance companies handling your claim
- Trusted third-party service providers who help us operate our website and shops or process transactions, such as parts suppliers, towing and rental providers, and the companies that host our website and send our messages
Text messages (SMS)
If you opt in to text messages, we use your phone number to send appointment reminders, repair status updates, vehicle pickup notifications and customer care messages. You can opt out at any time by texting STOP. SMS consent is not shared with third parties or affiliates. See our SMS Terms of Service.
4. Your Data Protection Rights
Depending on your location, you may have the right to request access to or deletion of your personal data. To make a request, contact us using the details below. We take reasonable steps to protect your information and keep it only as long as needed for the purposes above or as required by law.
5. Contact Us
If you have questions about this Privacy Policy, please contact us at contact@hadawreck.com or at any of our shops:
- Highlands, Louisville: 2251 Bardstown Rd., Louisville, KY 40205, (502) 280-8101
- Lawrenceburg: 1187 Alton Road, Lawrenceburg, KY 40342, (502) 839-9373
- Shelbyville: 114 7th St., Shelbyville, KY 40065, (502) 633-4744